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James Hardware Shipping Policy:

We strive to provide you with a seamless shopping experience, and our shipping policy is designed to ensure your satisfaction. Please take a moment to review our terms and conditions below:

1. Fast and Reliable Shipping:

We understand the importance of receiving your hardware products as quickly as possible. James Hardware is committed to dispatching your order swiftly to minimize any delays. We offer standard and express shipping to provide flexibility and convenience. Please note - shipping costs and time frames vary based on your selected method and location.

2. Order Processing Time:

Our dedicated team works diligently to process and fulfill orders as quickly as possible. Orders are typically processed within 24 hours for business days. Please note that during peak seasons, processing times may be slightly longer.

3. Estimated Delivery Times:

The estimated delivery times vary depending on your location and the shipping method selected. You can find more details during the checkout process, and we aim to provide accurate delivery estimates to keep you informed. Orders are typically delivered within 5-10 business days, from the time the order is placed. In some instances for non-stocked items or bulky goods we may advise you of longer shipping times if delays are likely.

4. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information. Use this information to monitor the progress of your shipment if you'd like to keep an eye out for when it may arrive.

5. International Shipping:

James Hardware does not currently have a standardised shipping arrangment for international markets. Please contact us if you wish to purchase from outside of Australia - we are happy to work with you to arrange shipping options to the best of our ability. For international orders, please be aware that shipping times may vary due to customs processes. Any applicable customs duties or taxes are the responsibility of the customer.

6. Free Shipping Promotions:

We thank you for your support and endeavour to provide free shipping where possible, for orders over $99 or as otherwise stated. If your order is under $99 a typical delivery fee of $20 may apply, although this is dependent on location and may change for remote areas. Please note this excludes bulky goods, such as large power tools, industrial level water filtration units, and bathroom sinks etc. We will advise of such shipping costs at checkout where relevant.

7. Shipping Carriers:

We collaborate with a range of reputable shipping carriers to ensure the safe and timely delivery of your orders, maintaining a commitment to reliability and customer satisfaction.

8. Shipping Address Accuracy:

Please double-check and ensure the accuracy of your shipping address and contact details during the checkout process. Inaccurate or incomplete addresses may result in delivery delays. James Hardware takes no responsibility for issues arising from incorrectly entered shipping information.

9. In Store Pick Up:

We love to see our customers in store! Please note that not all items listed on our website are regularly stocked. These products are promptly sent to us from our trusted suppliers once an order is placed, so they may not be ready as soon as your finalise your order. For click and collect items, we will contact you and advise when your order is available to be collected in store.

Thank you for choosing to shop with us at James Hardware. If you have any questions or concerns regarding our shipping policy, feel free to reach out through the contact us page. We look forward to serving you and providing top-notch hardware solutions.

Thank you, from the Team at James Hardware